Return policy

ANAVA PARIS wants you to be happy with your purchase, if you are unsatisfied with your order we will accept your return within 7 days of your order's arrival (*only for non discounted items). All returns must be in their original packaging with tags attached, and unworn.


US RETURNS OR EXCHANGES
For US returns or exchanges please follow the steps here.
US Exchanges are free.
US Returns: there is a $9.95 restocking fee for US customers and we supply the return label. If the return contains more than one item, an additional charge of $9.95 will be deducted per item returned.


INTERNATIONAL RETURNS OR EXCHANGES
For international returns or exchanges, please submit our return request form. The returnee is responsible for any additional shipping charges.


RETURNS & EXCHNAGES DEADLINES
In any case, you have 7 days from the date your item was delivered to submit a return or exchange request. If you have issue submitting the returnor exchange request form write to us via our WhatsApp. To avoid ordering pieces that you're not sure of, we stronggly recommend you to write to us on WhatsApp so we can help you choose the right size. 
 

Any return request made after 7 days of the order being delivered will be considered final sale. You will only qualify for a store credit. You'll have 14 days to qualify for store credit. To do so, you'll have to request it via WhatsApp.

Please allow 5-7 business days for the refund to post to your account once your refund has been confirmed and we confirm receiving the item(s). You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.

In any case, the returnee is responsible for sending the product back for a refund or exchange. We are not responsible for any return packages not received. Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

SALE ITEMS
Sale items and items using a promotional code up to 30% off can only be exchanged. You have 7 days to exchange your item(s). Sale items and items using a promotional code above 30% off are final sale and cannot be returned or exchanged.

PRE-ORDER ITEMS
Pre-order items can only be exchanged. You have 7 days to exchange your item(s). No refunds will be made on pre-ordered items.