Shipping & returns

You have a question? Write us an email via the form below.
But first, check out our answers to frequently asked questions!

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WHAT IS THE DELIVERY TIME?

When your order is sent, you will normally receive it within 1 or 2 working days for France and 4 working days for the United States and any other country.
Your package is delivered by La Poste for France and by DHL Express for the United States and all other countries.

CAN I RETURN AN ITEM?

Yes you can!

All items must be returned in their original condition. Items must not have been worn, washed or altered in any way (make-up stains or any other imperfection), and must not show any signs of wear.

Items must be returned with all original labels and tags still attached, packaging and other accessories (tote bags, hygienic protection , etc.) received with the order.

Returns can be packed in the ANAVA shipping boxe or any other type of suitable packaging.

ANAVA reserves the right to refuse unauthorized returns and/or returns that do not comply with the Return Policy. In case of receiving unauthorized returns, the box will remain Customer’s property and will be returned to the shipper, provided payment of shipping fees.

If the clothes come damaged, with make-up stains, or any other imperfection, we reserve the right to refuse the return. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.

Returns instructions

All returns must be shipped within 7 days from the date you received your order.

To request a return please email us and let us know in the return your order number. Please make sure that you comply with all the conditions for returning your item and contact Our Customer Care for return approval - anavaparis@gmail.com

Return shipping costs are at Customer’s charge, ANAVA does not provide free returns and/or shipping labels. Customers may choose any courier or post service to ship returns. These costs are excluded from refunds/store credit.

We strongly recommend that you use a trackable courier service to return the items as they are under your responsibility until they reach us.

Please note you are responsible for any handling costs of returning items to us, unless you have received a defective product.

Returns from outside of the EU must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at French Customs. Please note that the customer is liable for extra fees incurred for incorrectly marked returns, should they be held at Customs.

Please note that you can not get a refund when you buy a pre-order item or an article on sale. Different conditions apply for pre-orders and sale items.

Non-returnable and Non-refundable items:
ANAVA reserves the right to refuse returns in the following cases:

- If items are not returned in their original conditions;
- If items are not returned with their tags, boxes, and labels properly attached;
- If items are not returned within 7 days from the date you received your parcel;
- If items show any usage or damage signs (perfume, make-up stains);
- If the return is not complying with the RETURN TERMS & CONDITIONS for any reason.

Still, need help?
Simply email us at hello@anavaparis.com or WhatsApp our Customer Service at +33 7 45 64 58 19 we will do our best to find the best solution for your needs.

WHAT ARE THE REPAYMENT TERMS?

After validation of the refund, we proceed to the refund as soon as possible and you will receive it on your account within 72 hours.

Please note that you won't be refunded for shipping cost.

CAN I EXCHANGE MY ITEM?

Exchanges are allowed and must be shipped within 14 days from the date you receive your order.

All items must be returned in their original condition. Items must not have been worn, washed or altered in any way (make-up stains or any other imperfection), and must not show any signs of wear.

Items must be returned with all original labels and tags still attached, packaging and other accessories (tote bags, hygienic protection, etc.) received with the order.

Exchanges can be packed in the ANAVA shipping boxe or any other type of suitable packaging.

ANAVA reserves the right to refuse unauthorized exchanges and/or exchanges that do not comply with the Return Policy. In case of receiving unauthorized exchanges, the box will remain Customer’s property and will be returned to the shipper, provided payment of shipping fees.

If the clothes come damaged, with make-up stains, or any other imperfection, we reserve the right to refuse the return. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.

Exchqnges instructions

All exchanges must be shipped within 14 days from the date you received your order.

To request an exchange please email us and let us know in the return your order number. Please make sure that you comply with all the conditions for returning your item and contact Our Customer Care for return approval - hello@anavaparis.com

Return shipping costs are at Customer’s charge, ANAVA does not provide free returns and/or shipping labels. Customers may choose any courier or post service to ship returns. These costs are excluded from refunds/store credit.

We strongly recommend that you use a trackable courier service to return the items as they are under your responsibility until they reach us.

Please note you are responsible for any handling costs of returning items to us, unless you have received a defective product.

Returns from outside of the EU must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at French Customs. Please note that the customer is liable for extra fees incurred for incorrectly marked returns, should they be held at Customs.

Still, need help?
Simply email us at anavaparis@gmail.com or WhatsApp our Customer Service at +33 7 45 64 58 19 we will do our best to find the best solution for your needs.

All items must be returned in their original condition. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.

Returns from outside of the EU must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at French Customs.

The return and financial responsibility is yours until it reaches ANAVA PARIS and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or type if available in stock. You will be charged for the new postage of the return.

Please send all returns or exchanges to the below address with a letter and explanation:
ANAVA PARIS
5 rue du heaulme,
95640 Neuilly-en-Vexin
FRANCE

WHAT DOES 'FINAL SALE' MEAN?

Final sale items are items purchased on sale up to 15%.

Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. In the case of a manufacturing defect, you have 30 days from the receiving date to return the product. If your order arrived in a flawed condition, please contact our Customer Service team.

Customised Items

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.

*Any orders which contain only Final Sale items or customised items will not include a return label, as final sale items are not eligible for returns or exchanges.

HOW DO PRE-ORDERS WORK?

What is a pre-order?
The pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and is not immediately available in our warehouse. Once you run checkout it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-orders.

What are the advantages of buying a pre-order?
The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. For this reason, their availability can run out even before they are physically available in stock.

How long will it take to ship out my pre-order?
Waiting times vary from article to article. Usually, the estimated waiting time is of 30 working days from the date of publication of the item. Once that the item is available in our warehouse, your order will be dispatched within the week.

Please keep in mind that if you placed an order containing a pre order item, the entire order will be on hold and dispatched at once.

When a delay occurs and why?
The items of our collection are exclusive and produced in limited quantities. For this reason, the manufacturing process requires several steps. Our factories are meticulous, although delays and mistakes may occur.
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.

Can I combine an in stock and pre-order item?
You can:

1. Create two distinct orders: one including items available in stock and another one including items in pre-order. The one including available items will be shipped in accordance with our shipping times policy. The one including items in pre-order will be shipped when the items are available in our warehouse.

OR

2. Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and shipped entirely.

Contact our Customer Care for further information on pre-order products.

Can I cancel a pre-order item?
Yes you can, just keep in mind that pre-orders may be canceled within two hours from the purchase. After this period, it won’t be possible to cancel your order. If you have changed your mind about the product purchased in pre-order within 2 hours, you can cancel the item from your order by contacting our Customer Care team.

Furthermore, if the 30 working days have been exceeded it is possible to request the cancellation of the pre-order item.

Can I exchange my item for other items?
You can change the size of the item depending on the available stock. If your size is not anymore available or if the item does not fit you, you can exchange this item for another item.

Exchanges are allowed within 15 days of the initial delivery date. All items must be returned in their original condition. Returns are the responsibility of the customer. Shipping and handling charges for return items are not refundable unless a shipping error has been made by our team.

Please refer to the 'exchanges' section for information on how to make an exchange.

Can I get a refund?
Refunds are not possible for items purchased in pre-order. But don’t worry, you can exchange the item if it does not suit you. And our team is always at your service to advise you about the size, if you are not sure.

DO YOU SHIP WORLDWIDE?

Yes, we deliver worldwide. Your package is delivered with DHL Express.

HOW DO I TRACK MY PACKAGE?

After validation of your order, you receive an email confirming the shipment. On this email you can find your tracking number. And if you have any problem, you can write to us via WhatsApp +33 7 45 64 58 19 or by email at hello@anavaparis.com