ANAVA PARIS wants you to be happy with your purchase, if you are unsatisfied with your order we will accept your return within 7 days of your order's arrival. All returns must be in their original packaging with tags attached, and unworn.
Please submit our return request form within 7 days of the date your item was delivered. If you have issue submitting the return request form write to us via our WhatsApp. To avoid ordering pieces that you're not sure of, we suggest submitting a styling request form.
The returnee is responsible for any additional shipping charges.
Any return request after 7 days of the order being delivered will only qualify for an exchange or a store credit.
We will accept exchange and store credit within 14 days of your order's arrival. Return request made 14 days after your order was delivered, will result in final sale.
Please allow 5-7 business days for the refund to post to your account once your refund has been confirmed. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.
We are not responsible for any return packages not received. Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
Sale items and items using a promotional code up to 30% can only be exchanged. Sale items and items using a promotional code above 30% off are final sale and cannot be returned or exchanged.